Windhoek, Namibia
S.L.M SAFARIS CC, trading as SLM Safaris — a Namibian close corporation operating from Windhoek, registered with the Namibia Tourism Board as a Tour Facilitator. Full company details are on our company details page.Mon — Fri · 08:00–17:00
Central Africa Time (UTC+2). Guests travelling with us are given a direct number that is answered outside these hours for the duration of their journey.Never from an email alone
Our banking details appear only on an invoice issued after you have approved a written quotation. If you receive payment details for SLM Safaris from any other source, telephone us before paying anything.Six steps, in plain language, so you know exactly where you stand at every point — and where the commitments actually begin.
Send us the form below, an email, or a WhatsApp message. Tell us your dates or travel window, how many of you there are, and what matters most — wildlife, landscapes, pace, budget band. An enquiry costs nothing and commits you to nothing at all.
We reply within one business day, usually with questions. This is where the honest conversation happens: whether your dates suit what you want to see, whether the route is realistic, and what your budget will and will not stretch to. Nothing is reserved at this stage.
You receive a written, day-by-day itinerary with the properties we intend to use, what is included and excluded, and a full quotation. Revise it as many times as you need — most itineraries go through two or three drafts. Still no commitment, and still nothing booked.
When you are happy with the itinerary, we ask you to confirm it in writing and pay a deposit. This is the point at which a booking exists — not before. Only then do we hold and confirm your accommodation, flights and activities. Deposit amount, balance due date and cancellation terms are set out in your quotation and in our booking terms before you pay anything.
Once the balance is settled you receive final documents: confirmed itinerary, vouchers, arrival instructions and your Namibian contact number. We will also flag what you need to arrange yourself — travel insurance is mandatory, and visa requirements depend on your passport.
You are met on arrival and handed over to your guide. From there you have a Namibian contact reachable throughout the journey, on the ground and in your time zone, for anything that changes.
To be completely clear: submitting an enquiry, receiving a proposal, or asking us to hold dates does not create a confirmed booking. A booking exists only once you have confirmed a written itinerary and quotation and we have received your deposit. Accommodation and activities are subject to availability until that point, and where a property cannot take your dates we will propose an equivalent alternative for your approval before booking it.
The more you tell us, the more useful our first reply will be. If you are not sure what you want yet, say so — that is a perfectly good starting point and we will suggest something.
Email info@slmsafaris.com
Phone +264 81 813 0400
WhatsApp +264 81 813 0400
Hours Mon — Fri · 08:00–17:00 CAT